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Customer Care

Enterprise Support Engineer

2017 May 09

The Enterprise Support and Services Department based in Bucharest is looking for a new young and enthusiastic member!

As an Enterprise Support Engineer, you will be responsible with ensuring a high quality technical assistance for the Bitdefender business clients world-wide, within the required performance and SLA requirements. You will act as a liaison between Bitdefender and its existing customers.

The provided services are focused on email, phone and tickets assistance, however you will also be required to coordinate remote sessions for a better visibility and more efficient troubleshooting of the reported issues.



  • Ensure L2 and L3 Level of Support via email, phone and remote assistance for Bitdefender Enterprise customers in the agreed terms and conditions
  • Meet the SLA requirements and the internal procedural workflow
  • Perform virtual environment analysis and information gathering on client infrastructure for deploying Bitdefender Enterprise solutions and deliver these details in the Statements of Work
  • Independently manage and carry out assigned accounts concerning deployment / implementation of Bitdefender Enterprise Solutions
  • Provide expertise on applications once they are moved from testing to production
  • Initiate, manage and document enterprise deployment reports
  • Build and maintain a consolidated relationship with Bitdefender customers
  • Propose improvements related to procedures, workflows etc.
  • Timely and accurate reporting on status for assigned tasks
  • Work in 8 hours shifts, 24x7

Technical Requirements

Minimum 3 years of professional experience (technical support field) in the following areas:

  • Windows Desktop 7/8 or 10 Advanced Administration; MacOS experience is a plus
  • Windows Server 2008/2012 Advanced Administration; Windows Services: AD, DNS, DHCP, Remote Services
  • Linux or Unix Advanced Administration - installation, maintenance, upgrade, Backup, NFS, Networking
  • Virtualization Infrastructure Advanced Administration: VMware ESXi, Citrix Xen Server, Microsoft Hyper-V
  • Advanced Basic knowledge of TCP/IP Networking concepts and hands-on experience
  • Antimalware products administration is a plus

Language Requirements

  • Excellent English verbal and written communication skills
  • Fluent German, Spanish or French are a plus

Other Requirements

  • Degree in Computer Science, Engineering or equivalent
  • Result-oriented and good diagnostic skills
  • Efficient time management and team player
  • Quick learner, dynamic, energetic and customer-oriented
  • Competitive salary based on the experience and skills;
  • Dynamic and motivating environment, relaxation rooms;
  • Medical services, illness and accident insurance;
  • Flexible work hours;
  • Personal and professional development through trainings;
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