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Customer Care

Premium Services Sales Consultant

POSTED ON:
2017 May 09
COUNTRY:
Romania
JOB DESCRIPTION:
JOB RESPONSIBILITIES:
  • Offers assistance  to Bitdefender customers via telephone and chat (primarily)
  • backed up by email and remote assistance, in order to ensure the Bitdefender business objectives, 24 hours a day, 7 days a week;
  • Promote Bitdefender services portfolio to customers in order to reach the allocated sales quota.
  • Ensures all established kpis are reached – eg : phone and chat availability, customer experience index, sales quota
  • Records and Shares any customer feedback with the other teams involved;
  • Acquires complete information in order to escalate complex issues to the upper tiers;
  • Build, assimilate, implement, audit and suggest improvement on working procedures.
REQUIREMENTS:
  • Previous customer support or telesales experience required – at least 1 years;
  • Medium to Advanced knowledge about common operating systems;
  •  Customer oriented attitude;
  •  Excellent communication and negotiation  skills;
  •  Initiative and proactivity;
  •  Proficiency in English is a must;
  •  Experience with Mac OS, iOS, Android, Linux platforms considered a plus.
JOB OFFER:
  • The position is based at the Bitdefender HQs in Bucharest;
  •  Challenging and smart environment;
  •  Attractive compensation and benefits package;
  •  Pool table, foosball tables and other small things to make you as comfortable as possible at work. 
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